PTAD Unveils Revised Service Charter, Reaffirms Commitment to Pensioners’ Welfare and Service Excellence
By Raymond Enoch
In a bold move to elevate service delivery and deepen public trust, the Pension Transitional Arrangement Directorate (PTAD) officially launched its revised Service Charter, themed “A Renewed Commitment to Service Excellence”, on Wednesday, September 3, 2025, at its headquarters in Abuja.
The unveiling ceremony, announced by Olugbenga Ajayi, mnipr, Head of the Corporate Communications Unit, brought together high-level stakeholders including the Honourable Minister of State for Finance, Dr. Doris Uzoka-Anite, CFA, and the Director-General of the National Pension Commission (PenCom), Ms. Omolola Oloworaran. Their presence underscored the importance of this renewed pledge to transform the pension experience under the Defined Benefit Scheme (DBS).
Delivering her keynote address, Dr. Uzoka-Anite lauded PTAD’s unwavering efforts in setting new standards in public service delivery. She noted that the revised charter is not merely symbolic but represents a tangible framework aimed at restoring dignity to pensioners. “Pensioners deserve nothing less than our total commitment to their welfare. This Service Charter is a significant step in bridging trust between retirees and government institutions,” she said, reaffirming the Ministry’s continued support for PTAD’s reform initiatives.
In her opening remarks, PTAD Executive Secretary, Tolulope Odunaiya, described the revised charter as “more than a document — it is a covenant with our pensioners and stakeholders.” She emphasized that the Charter reflects PTAD’s resolve to deliver services marked by empathy, professionalism, innovation, and promptness. “This document sets measurable standards for the Directorate, holds us accountable, and ensures that every pensioner receives the respect and attention they deserve,” Odunaiya stated.
In her goodwill message, PenCom DG Omolola Oloworaran commended PTAD’s leadership and alignment with national pension goals. She highlighted the importance of maintaining service standards in strengthening transparency and sustainability in Nigeria’s broader pension ecosystem. “This renewed commitment by PTAD complements PenCom’s drive to protect pension assets and enhance system efficiency,” she noted.
Also in attendance were representatives from SERVICOM, the Public Complaints Commission (PCC), and various pension union leaders, all of whom praised PTAD’s evolving service culture. They called on the Directorate to remain resolute in upholding the principles outlined in the charter.
The revised Service Charter provides detailed guidelines on service expectations, timelines for resolving pension-related issues, and grievance redress mechanisms. It marks another milestone in PTAD’s strategic transformation and its mission to improve the lives of retirees across the nation.
With this launch, PTAD sends a clear message: pensioners are not forgotten—they are a priority.
